Assessment of the service quality of a cancer information service using a new P-C-P attributes model
Year of publication: |
1999
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Authors: | Philip, George ; Stewart, Jonathan |
Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 9.1999, 3, p. 167-179
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