Asymmetric effects, regulatory focus, and attribute satisfaction : mixed experimental evidence in airline overbooking recovery
Year of publication: |
2013
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Authors: | Zhang, Xiang ; Chen, Rongqiu |
Published in: |
International journal of production economics. - Amsterdam [u.a.] : Elsevier, ISSN 0925-5273, ZDB-ID 1092526-0. - Vol. 142.2013, 1, p. 27-36
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Subject: | Regulatory focus | Loss aversion | Kano model | Recovery satisfaction | Airline overbooking | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Fluggesellschaft | Airline | Experiment | Risikoaversion | Risk aversion |
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