Attitudes of middle managers to quality-based organisational change
Year of publication: |
2002
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Authors: | Davis, Douglas ; Fisher, Thomas |
Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 12.2002, 6, p. 405-413
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