Avant Healthcare : Building Competitive Advantages from Customer Service

This case examines the importance of customer service in the modern economy. In order to do so, it presents the findings from a case study on Avant Healthcare. In-depth interviews were conducted with two executives from the firm and then the interviews were systemically analyzed. The results give a clear example of how firms can build competitive advantages from customer service

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Year of publication:	2016
Authors:	Carrick, Jon
Publisher:	[2016]: [S.l.] : SSRN
Subject:	Kundenservice \| Customer service \| Wettbewerbsvorteil \| Competitive advantage \| Gesundheitswesen \| Health care system \| Gesundheitsversorgung \| Health care \| Dienstleistungsqualität \| Service quality

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Extent:	1 Online-Ressource (6 p)
Type of publication:	Book / Working Paper
Language:	English
Notes:	In: Carrick, J. (2010). Avant Healthcare: Building Competitive Advantages From Customer Service. The Journal of Business Case Studies, 6 (2): 51-60 Nach Informationen von SSRN wurde die ursprüngliche Fassung des Dokuments July 18, 2016 erstellt
Classification:	M00 - Business Administration and Business Economics; Marketing; Accounting. General ; M12 - Personnel Management ; M19 - Business Administration. Other
Source:	ECONIS - Online Catalogue of the ZBW

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