A balanced scorecard approach to establish a performance evaluation and relationship model for hot spring hotels based on a hybrid MCDM model combining DEMATEL and ANP
Year of publication: |
2011
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Authors: | Chen, Fu-hsiang ; Hsu, Tsung-shin ; Tzeng, Gwo-hshiung |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 30.2011, 4, p. 908-932
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Subject: | Performance-Messung | Performance measurement | Balanced Scorecard | Balanced scorecard | Hotellerie | Hotel industry | AHP-Verfahren | AHP approach | Multikriterielle Entscheidungsanalyse | Multi-criteria analysis | Taiwan |
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