Balancing agent retention and waiting time in service platforms
Year of publication: |
2023
|
---|---|
Authors: | Musalem, Andrés ; Olivares, Marcelo ; Yung, Daniel |
Published in: |
Operations research. - Linthicum, Md. : INFORMS, ISSN 1526-5463, ZDB-ID 2019440-7. - Vol. 71.2023, 3, p. 979-1003
|
Subject: | Special Issue on Behavioral Queueing Science | call centers | capacity management | empirical research | service operations management |
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