Balancing capacity and demand of service operations

Jochen Wirtz

Preface -- Introduction -- Fluctuations in demand threaten profitability -- Defining productive service capacity -- Understand patterns of demand -- Inventory demand through waiting lines and queuing systems -- Customer perceptions of waiting time -- Inventory demand through reservation systems -- Create alternative use for otherwise wasted capacity -- Conclusion -- Summary -- Endnotes

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Year of publication:	[2018]
Authors:	Wirtz, Jochen
Publisher:	New Jersey : WS Professional
Subject:	Dienstleistungssektor \| Service industry \| Nachfrage \| Demand \| Kapazitätsplanung \| Capacity planning

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Extent:	51 Seiten Illustrationen
Series:	Winning in service markets series. - Singapore : WS Professional, an imprint of World Scientific Publishing Co. Pte. Ltd., ZDB-ID 2925636-7. - Vol. vol. 7
Type of publication:	Book / Working Paper
Type of publication (narrower categories):	Ratgeber
Language:	English
Notes:	Includes bibliographical references
ISBN:	978-1-944659-27-1 ; 978-1-944659-29-5
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10011645175