Banking Expectations: Do Bankers Really Understand the Needs of the Small Business Customer?

This study examines the expectations that both small business firms and bankers have regarding the bank selection process. The purpose of the study is to determine whether or not bankers understand the needs of the small business customer. It is based on a nationwide survey of 115 small business firms and 296 banks. In seven instances, statistically significant differences in expectations are noted. The results suggest a communication gap in the small business/commercial bank relationship.

MoreLess

Year of publication:	1995
Authors:	Nielsen, James F. ; Trayler, Rowan M. ; Brown, Bonnie M.
Published in:	Journal of Small Business Finance. - Greenwich, CT : JAI Press, ISSN 1057-2287. - Vol. 4.1995, 2/3, p. 99-112
Publisher:	Greenwich, CT : JAI Press
Subject:	Banking \| Bank \| Small Business \| Expectations

freely available

Full text |

More access options

Check Google Scholar

In libraries world-wide (WorldCat)

In German libraries (KVK)

subito order

I need help

More details

Type of publication:	Article
Type of publication (narrower categories):	Article
Language:	English
Other identifiers:	hdl:10419/114685 [Handle] RePEc:pep:journl:v:4:y:1995:i:2:p:99-112 [RePEc]
Classification:	G21 - Banks; Other Depository Institutions; Mortgages ; L25 - Firm Size and Performance ; G32 - Financing Policy; Capital and Ownership Structure
Source:	EconStor

Persistent link: https://www.econbiz.de/10011310348