Banking Technology: Improving its Potential through Better Management

Discusses the role of technology in financial institutions. Suggests that, given its cost and operational importance, technological change must be carefully planned and managed and integrated with business planning. Technology′s role has increased from back‐office support to a wider role incorporating product and service development and delivery and is becoming increasingly vital in increasingly competitive financial markets. However, a “technology race” has also developed which is expensive and may yield a poor return on investment.