Behavioral and Psychological Consequences of Boundary Spanning: Burnout for Customer Service Representatives
Year of publication: |
1994
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Authors: | Singh, Jagdip ; Goolsby, Jerry R. ; Rhoads, Gary K. |
Published in: |
Journal of marketing research : JMR. - Chicago, Ill : Assoc, ISSN 0022-2437, ZDB-ID 2183195. - Vol. 31.1994, 4, p. 558-569
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