Behavioural consequences of verbally expressed and unexpressed customer rage emotions
Year of publication: |
2022
|
---|---|
Authors: | Awasthi, Ashwini K. ; Kumar, Vineet |
Published in: |
Journal of consumer marketing. - Bradford : Emerald, ISSN 2052-1200, ZDB-ID 2032361-X. - Vol. 39.2022, 1, p. 133-144
|
Subject: | Consumer behaviour | Customer rage emotions | Dysfunctional customer behaviour | Remote service delivery | Service failure | Service recovery | Emotion | Konsumentenverhalten | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Äthiopien | Ethiopia | Kundenservice | Customer service |
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