Benchmarking als Instrument des Qualitätsmanagement im Mengenkundengeschäft der Banken
Year of publication: |
1999
|
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Authors: | Börner, Christoph J. |
Published in: |
Journal of business economics : JBE. - Berlin : Springer, ISSN 0044-2372, ZDB-ID 201074-4. - Vol. 69.1999, 4, p. 475-493
|
Subject: | Bank | Benchmarking | Qualitätsmanagement | Quality management | Privatkundengeschäft | Personal banking | Theorie | Theory |
Extent: | Graph. Darst |
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Type of publication: | Article |
Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
Language: | German |
Notes: | Zsfassung in engl. Sprache In: Zeitschrift für Betriebswirtschaft |
Source: | ECONIS - Online Catalogue of the ZBW |
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