Benchmarking in the public and nonprofit sectors : best practices for achieving performance breakthroughs
by Patricia Keehley, Neil Abercrombie
Year of publication: |
2008 ; 2nd ed
|
---|---|
Authors: | Keehley, Patricia ; Abercrombie, Neil N. |
Publisher: |
San Francisco, Calif. : Jossey-Bass |
Subject: | USA | Öffentlicher Sektor | Nonprofit-Bereich | Benchmarking | Qualitätsmanagement | Total quality management in government | Benchmarking (Management) |
Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
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