Benchmarking service quality in the urban water industry
Year of publication: |
2019
|
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Authors: | Ananda, Jayanath ; Pawsey, Nicholas |
Published in: |
Journal of productivity analysis. - Dordrecht [u.a.] : Springer, ISSN 0895-562X, ZDB-ID 1007404-1. - Vol. 51.2019, 1, p. 55-72
|
Subject: | Water utilities | Service productivity | Undesirable outputs | Malmquist-Luenberger index | Data envelopment analysis | Directional distance functions | Produktivität | Productivity | Data-Envelopment-Analyse | Dienstleistungsqualität | Service quality | Wasserwirtschaft | Water industry | Benchmarking | Dienstleistungssektor | Service industry | Wasserversorgung | Water supply | Technische Effizienz | Technical efficiency |
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