BENEFITS AND DRAWBACKS OF TECHNOLOGY IN SUPPLY CHAIN MANAGEMENT

The study analyzes the impact of introduction of new technology framework in supply chain management in order to accomplish business process transformation, based on previous work directed on the effects of introduction and development of information and communication technology in optimization distribution processes. There have been revealed the main problems which represent the origins for different results obtained by companies in implementing same systems, starting from defining objectives, failures in leading people through change, software incompatibility problems. The paper presents a series of causes for failures in implementation and deployment of information technology in supply chain management, explaining why the anticipated performance improvements and financial benefits from technology investments are not reached.