Benefits from the standardisation of the complaint management system
Year of publication: |
2021
|
---|---|
Authors: | Phabmixay, Chanthaly S. ; Rodríguez-Escudero, Ana Isabel ; Rodríguez-Pinto, Javier |
Published in: |
Total quality management & business excellence. - Abingdon : Routledge, Taylor & Francis Group, ISSN 1478-3371, ZDB-ID 2129076-3. - Vol. 32.2021, 7, p. 737-757
|
Subject: | complaint handling guidelines | complaint management system | customer satisfaction | perceived justice | standardisation | Standardisierung | Standardization | Spanien | Spain | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing |
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