Benefits of quality certification in hotels : the impact of motives and the usage of quality tools
Gavin Dick; Iñaki Heras-Saizarbitoria; Juan José Tarí
| Year of publication: |
2013
|
|---|---|
| Authors: | Dick, Gavin ; Heras-Saizarbitoria, Iñaki ; Tarí, Juan José |
| Publisher: |
Canterbury : KBS |
| Subject: | Hotellerie | Hotel industry | Qualitätsmanagement | Quality management | Produktqualität | Product quality | Dienstleistungsqualität | Service quality | Standardisierung | Standardization | Motivation | Konsumentenverhalten | Consumer behaviour |
| Extent: | Online-Ressource (20 S.) |
|---|---|
| Series: | Working papers / University of Kent, Kent Business School. - Canterbury : KBS, ISSN 1748-7595, ZDB-ID 2764862-X. - Vol. 272 |
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Graue Literatur ; Non-commercial literature ; Arbeitspapier ; Working Paper |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010354363