Berth scheduling by customer service differentiation : a multi-objective approach
Year of publication: |
2009
|
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Authors: | Golias, Mihalis M. ; Boile, Maria ; Theofanis, Sotirios |
Published in: |
Transportation research / E : an international journal. - Amsterdam : Elsevier, ISSN 1366-5545, ZDB-ID 1380969-6. - Vol. 45.2009, 6, p. 878-892
|
Subject: | Kundenservice | Customer service | Scheduling-Verfahren | Scheduling problem | Multikriterielle Entscheidungsanalyse | Multi-criteria analysis | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction |
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