Beschwerdemanagement : wie aus unzufriedenen Kunden Stammkunden werden
Klaus Erlbeck
| Year of publication: |
2004
|
|---|---|
| Authors: | Erlbeck, Klaus |
| Publisher: |
Göttingen : Business Village |
| Subject: | Reklamation | Kundenmanagement |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | 44 S. : Ill., graph. Darst. |
|---|---|
| Series: | |
| Type of publication: | Book / Working Paper |
| Language: | German |
| ISBN: | 3-934424-49-X |
| Classification: | Marketing |
| Source: |
Persistent link: https://www.econbiz.de/10004887269