Best practice implementation of total quality management: Multiple cross-case analysis of manufacturing and service organizations
| Year of publication: |
1996
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|---|---|
| Authors: | Terziovski, Mile ; Sohal, Amrik ; Samson, Danny |
| Published in: |
Total quality management. - Abingdon, Oxfordshire : Carfax Publ., ISSN 0954-4127, ZDB-ID 10416997. - Vol. 7.1996, 5, p. 459-482
|