Frontmatter -- Contents -- Editors -- Contributing Authors -- Acknowledgements -- Foreword -- 1. Introduction / Ambrose, Ivor / Darcy, Simon / Buhalis, Dimitrios -- Section 1: Policies and Strategies for Accessible Tourism -- 2. European Policies for Accessible Tourism / Ambrose, Ivor -- 3. Accessible Tourism in Flanders: Policy Support and Incentives / Ghijsels, Pieter -- 4. Accessible Tourism for All in Germany / Neumann, Peter -- 5. Accessible Tourism in Greece: Beaches and Bathing for All / Voulgaropoulos, Nikos / Strati, Eleni / Fyka, Georgia -- 6. The United States: Travellers with Disabilities / Horn, Laurel Van -- 7. Accessible Tourism in Australia / Darcy, Simon / Cameron, Bruce / Schweinsberg, Stephen -- 8. Accessible Tourism in New Zealand / Rhodda, Sandra -- Section 2: Networks and Partnerships -- 9. Universal Tourism Networks / Prescott, Mike -- 10. Tourism Victoria, Australia – An Integrative Model of Inclusive Tourism for People with Disabilities / Le, Huong / Fujimoto, Yuka / Rentschler, Ruth / Edwards, David -- 11. Accessible Tourism in Sweden: Experiences, Stakeholders, Marketing / Müller, Lilian -- 12. The Third Sector Responses to Accessible/Disability Tourism / Hunter-Jones, Philippa / Thornton, Anthony -- 13. Accessible Dive Tourism / Walsh, Caroline / Haddock-Fraser, Janet / Hampton, Mark P. -- Section 3: The Accessible Tourism Value Chain -- 14. Tour Operating for the Less Mobile Traveller / Wright, Andrew -- 15. Air Travel for People with Disabilities / Darcy, Simon / Ravinder, Ravi -- 16. Accessible Public Transport: Vienna City Tourism / Krpata, Roland -- 17. Accessible Hotels: Design Essentials / Papamichail, Katerina -- Section 4: Destination Development -- 18. Wheelchair Travel Guides / Cameron, Bruce / Darcy, Simon -- 19. Accessing Heritage Tourism Services / Pegg, Shane / Stumbo, Norma -- 20. VisitOSLO, Norway: Supporting Accessible Tourism Content within Destination Tourism Marketing / Tveitan, Bodil Sandøy -- 21. Accessible Tourism in Spain: Arona and Madrid / Galán, Jesús Hernández -- 22. VisitBritain: Leading the World to Britain / Daines, Andrew / Veitch, Chris -- Section 5: Accessible Tourism Experiences -- 23. Australia: The Alpine Accessible Tourism Project and Disabled Winter Sport / Dickson, Tracey J. / Darcy, Simon -- 24. Special Needs Customer Care Training for Tourism / García-Caro, Susana Navarro / Waal, Arno de / Buhalis, Dimitrios -- 25. Conclusions: Best Accessible Tourism Practice / Ambrose, Ivor / Darcy, Simon / Buhalis, Dimitrios
