Best Value: Is It Delivering?
<title/> The enhancement of public service performance has been a central concern of successive Labour governments since 1997. Best Value is intended to address this by replacing the former policy of compulsory competitive tendering with a policy that has been likened to a local government version of total quality management. In this article the authors draw on a survey of local government officers to explore the extent to which BV is providing the basis for improvements in the quality of local services and finds mixed results.
Year of publication: |
2004
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Authors: | Higgins, Paul ; James, Philip ; Roper, Ian |
Published in: |
Public Money & Management. - Taylor & Francis Journals, ISSN 0954-0962. - Vol. 24.2004, 4, p. 251-258
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Publisher: |
Taylor & Francis Journals |
Saved in:
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