Beyond SERVQUAL : the competitive forces of higher education in Singapore
Roland K. Yeo and Jessica Li
| Year of publication: |
2014
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|---|---|
| Authors: | Yeo, Roland K. ; Li, Jessica |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 25.2014, 2, p. 95-123
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| Subject: | course delivery | customer satisfaction | service quality | support services | higher education | Singapore | Singapur | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Hochschule | Higher education institution | Studium | University education |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010234654