Book Reviews - Customer Service: Empowerment and Entrapment
Year of publication: |
2002
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Authors: | Sturdy, Andrew ; Grugulis, Irena ; Willmott, Hugh ; Ward, Kevin |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 22.2002, 3, p. 167
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Saved in:
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