BPR in an Institute of Excellence in South India : A Study

Business Process Reengineering is a common topic in the field of Manufacturing and Production Engineering. There are few efforts in the area of Service industry using this framework. The present study is an effort to use the framework for improving efficiency in an Institute of Excellence in South India. The study addresses two of the line functions viz. Course Development and Organization of Events and one staff function, purchase of materials in administration. It is an attempt to put the operations in an educational setup in a business process framework and suggest modification in the lines of Business Process Reengineering or Management. In the present study the findings suggest that by eliminating some of the activities which were of least important with new modifications will reduce the time and cost tremendously. As per the prescription, the time taken for the course development has reduced from 30 days for each course to 11 days for all courses. This is only based on a rough estimation. In reality it may even be lesser if adapt the system in long run. It is important to note that as defined by the Hammer and Champy, a radical redesign can bring a reduction in number of days required and the cost associated with time for a course. The study also addresses the reduction in time for organizing academic events and purchase process.