Breach begets breach : trickle-down effects of psychological contract breach on customer service
Year of publication: |
2010
|
---|---|
Authors: | Bordia, Prashant ; Restubog, Simon Lloyd D. ; Bordia, Sarbari ; Tang, Robert L. |
Published in: |
Journal of management : JOM. - Thousand Oaks, Calif. : Sage Publ., ISSN 0149-2063, ZDB-ID 83220-0. - Vol. 36.2010, 6, p. 1578-1607
|
Subject: | Kundenservice | Customer service | Austauschtheorie | Social exchange theory | Arbeitsverhalten | Work behaviour | Implizite Kontrakte | Implicit contracts |
-
Lv, Zhike, (2018)
-
HRM practices, employee engagement, organisational commitment and work-related social support
Aktar, Alima, (2020)
-
Ahmed, Mohamed Abdelkhalek Omar, (2024)
- More ...
-
Bordia, Prashant, (2017)
-
Breach Begets Breach: Trickle-Down Effects of Psychological Contract Breach on Customer Service
Bordia, Prashant, (2010)
-
Restubog, Simon Lloyd D., (2010)
- More ...