Bridge over troubled water or long and winding road?: Gap-5 in airline service quality performance measures
Year of publication: |
2009
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Authors: | Chau, Vinh Sum ; Kao, Yu-Ying |
Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 19.2009, 1, p. 106
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Saved in:
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