BS 5750: The Message for Managers

Quality has become an increasingly important issue. Describes a survey conducted within a training organization examining the implementation of a quality initiative BS 5750. Its implementation in the service sector is relatively new and therefore documented case studies remain sparse. Aims to reveal staff attitudes during the implementation process and examine what implications they have for managers and for future methods of implementation.

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Year of publication:	1993
Authors:	O’Brien, Paula
Published in:	Executive Development. - MCB UP Ltd, ISSN 1758-6011, ZDB-ID 2062748-8. - Vol. 6.1993, 4
Publisher:	MCB UP Ltd
Subject:	Employee attitudes \| Implementation \| ISO 9000 \| Managers \| Quality

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Type of publication:	Article
Type of publication (narrower categories):	research-article
Language:	English
Other identifiers:	10.1108/09533239310145570 [DOI]
Source:	Other ZBW resources

Persistent link: https://www.econbiz.de/10014719753