Building antifragility in service organisations : going beyond resilience
Year of publication: |
2014
|
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Authors: | Jaaron, Ayham A. M. ; Backhouse, Chris J. |
Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 19.2014, 3, p. 491-513
|
Subject: | antifragility | service operations | service delivery | learning organisations | organisational learning |
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