Building capacity

Public administration and organization management features numerous references to the development and maturation of individuals within organizations not only as a means of self‐fulfillment but also as a primary component of meeting the larger goals of the organization. Successful articulation of individual needs, theory, practice, and programmatic objectives requires the maturation of the organization as a “competent” entity capable of providing enhanced opportunities for the development of individual potential as well as stakeholder and client satisfaction. Organizations building competence seek to synthesize effective management theory and quality of service delivery within a procedural framework which interrelates unsublimated needs satisfaction, management practice and agency mission. An organizational competency model constructed through the use of critical theory offers greater employee and client satisfaction, more effective and efficient service delivery through improved agency self‐actualization and performance, and expanded community involvement through a redefined public interest.