Building dynamic service analytics capabilities for the digital marketplace
Shahriar Akter, Saradhi Motamarri, Umme Hani, Riad Shams, Mario Fernando, Mujahid Mohiuddin Babu, Kathy Ning Shen
| Year of publication: |
2020
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|---|---|
| Authors: | Akter, Shahriar ; Motamarri, Saradhi ; Hani, Umme ; Shams, Riad ; Fernando, Mario ; Babu, Mujahid Mohiuddin ; Shen, Kathy Ning |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 118.2020, p. 177-188
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| Subject: | Big data | Customer experience | Dynamic service analytics capabilities (DSAC) | Research agenda | Service systems | Dienstleistungssektor | Service industry | Beziehungsmarketing | Relationship marketing | Dynamische Kompetenzen | Dynamic capabilities |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2020.06.016 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012288587