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Type of publication: | Book / Working Paper
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Notes: | for complete metadata visit http://tubiblio.ulb.tu-darmstadt.de/35604/ Published in Bruhn, Manfred, Stauss, Bernd (Hrsg.), Jahrbuch Dienstleistungsmanagement (2001) : pp. 479-500 |
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Persistent link: https://www.econbiz.de/10008525191