Business model shifts : six ways to create new value for customers

Intro -- The customer wins! -- Where is value now and next? -- Business model shift -- How to use this book -- From normal to new normal -- From products to services -- From shareholder to stakeholder -- From physical to digital -- From pipeline to platform -- From incremental to exponential -- From linear to circular -- Conclusion -- Where value is shifting! -- How to drive your own shift -- Business model growth curve -- Alibaba's growth curve -- Trends -- Creating the right ecosystem -- Index -- The makers -- The contributors -- What's your shift?