Business performance and customer relationship management : the effect of IT, organisational contingency and business process on Taiwanese manufacturers
Year of publication: |
2010
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Authors: | Lee, Chao-hsiung ; Shaio Yan Huang ; Barnes, F. Barry ; Kao, Li |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 21.2010, 1/2, p. 43-65
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Subject: | Beziehungsmarketing | Relationship marketing | Electronic Commerce | E-commerce | Wissenstransfer | Knowledge transfer | Lieferkette | Supply chain | Prozessmanagement | Business process management | Unternehmenserfolg | Firm performance | Kontingenztheorie | Contingency theory | Industrie | Manufacturing industries | Taiwan |
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