Business process mapping : improving customer satisfaction
J. Mike Jacka ; Paulette J. Keller
| Year of publication: |
2009 ; 2. ed.
|
|---|---|
| Authors: | Jacka, J. Mike ; Keller, Paulette J. |
| Publisher: |
New York, NY [u.a.] : Wiley |
| Subject: | Managementinformationssystem | Qualitätsmanagement | Verbraucherzufriedenheit |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Type of publication: | Book / Working Paper |
|---|---|
| Language: | English |
| Notes: | Erschienen: Hauptbd. u. Workbook |
| Classification: | Betriebliche Information und Kommunikation ; Marketing |
| Source: |
Persistent link: https://www.econbiz.de/10004940839