Business process re-engineering in Malaysian banks and finance companies
| Year of publication: |
2003
|
|---|---|
| Authors: | Khong, Kok Wei ; Richardson, Stanley |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 13.2003, 1, p. 54-71
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