Business process reengineering for designing a knowledge-enabled customer-centric competitiveness strategy
Year of publication: |
2023
|
---|---|
Authors: | Al-Shammari, Minwir |
Published in: |
Business process management journal. - Bingley : Emerald, ISSN 1758-4116, ZDB-ID 2014421-0. - Vol. 29.2023, 6, p. 1706-1733
|
Subject: | And competitiveness strategy | BPR | Business process reengineering | CRM | Customer knowledge | Customer relationship management | Digital transformation | Knowledge management | Beziehungsmarketing | Relationship marketing | Prozessmanagement | Business process management | Wissensmanagement | Wettbewerbsstrategie | Competitive strategy | Organisatorischer Wandel | Organizational change | Gerechtigkeit | Justice | Strategisches Management | Strategic management | Digitalisierung | Digitization |
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