Call Center Outsourcing Contract Analysis and Choice
Year of publication: |
2008
|
---|---|
Authors: | O. Zeynep Ak\c{s}in ; Véricourt, Francis de ; Karaesmen, Fikri |
Published in: |
Management Science. - Institute for Operations Research and the Management Sciences - INFORMS, ISSN 0025-1909. - Vol. 54.2008, 2, p. 354-368
|
Publisher: |
Institute for Operations Research and the Management Sciences - INFORMS |
Subject: | call center | outsourcing | subcontracting | contract choice | capacity investment | pricing |
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