Call center staffing : service-level constraints and index priorities
Year of publication: |
March-April 2017
|
---|---|
Authors: | Soh, Seung Bum ; Gurvich, Itai |
Published in: |
Operations research. - Catonsville, MD : INFORMS, ISSN 0030-364X, ZDB-ID 123389-0. - Vol. 65.2017, 2, p. 537-555
|
Subject: | multiclass queues | staffing | priorities | index rules | service-level differentiation | Warteschlangentheorie | Queueing theory | Callcenter | Call centre |
-
Afèche, Philipp, (2017)
-
Refined models for efficiency-driven queues with applications to delay announcements and staffing
Huang, Junfei, (2017)
-
Staffing call centers with uncertain arrival rates and co-sourcing
Levent Koçağa, Yaşar, (2015)
- More ...
-
A recommending system for mobile games using the dynamic nonparametric model
Bae, Joonho, (2023)
-
A Recommending System for Mobile Games Using Dynamic Nonparametric Model
Bae, Joonho, (2022)
-
Centralized vs. Decentralized Ambulance Diversion: A Network Perspective
Deo, Sarang, (2011)
- More ...