Call Centers: A Case Study on the Interplay Between Organization and Information Technology
Year of publication: |
2003
|
---|---|
Authors: | Graumann, Matthias ; Hans-J¸rgen Arnold ; Beltjes, Nicole |
Published in: |
The Geneva Papers on Risk and Insurance. - Geneva Association (International Association for the Study of Insurance Economics). - Vol. 28.2003, 1, p. 111-126
|
Publisher: |
Geneva Association (International Association for the Study of Insurance Economics) |
Saved in:
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