Call centre capacity management
| Year of publication: |
2000
|
|---|---|
| Authors: | Betts, Alan ; Meadows, Maureen ; Walley, Paul |
| Published in: |
International journal of service industry management : IJSIM. - Bradford : Emerald, ZDB-ID 1041356x. - Vol. 11.2000, 2, p. 185
|