Can customer participation promote hospitality frontline employees' extra-role service behavior?
Angela J. Xu, Ting Ting Zhu, Raymond Loi, Cheris W.C. Chow
| Year of publication: |
2023
|
|---|---|
| Authors: | Xu, Angela J. ; Zhu, Ting Ting ; Loi, Raymond ; Chow, Cheris W. C. |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 35.2023, 1, p. 218-234
|
| Subject: | Customer participation | Extra-role service behavior | Negative affect | Thriving | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Arbeitsverhalten | Work behaviour | Krankenhaus | Hospital | Kundenservice | Customer service | Verkaufspersonal | Salespeople |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJCHM-11-2021-1413 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013546042