Can non-life insurers improve policyholder relationships in onlie services?
Tsu-Wei Yu
| Year of publication: |
August 2017
|
|---|---|
| Authors: | Yu, Tsu-Wei |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 28.2017, 8, p. 825-839
|
| Subject: | e-service quality | perceived risk | e-customer satisfaction | e-customer loyalty | Dienstleistungsqualität | Service quality | Risikomodell | Risk model | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Electronic Commerce | E-commerce | Online-Handel | Online retailing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2015.1132159 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011977050