Capabilities for managing service innovation : towards a conceptual framework
Year of publication: |
2010
|
---|---|
Authors: | Hertog, Pim den ; Aa, Wietze van der ; Jong, Mark W. de |
Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 2491767-9. - Vol. 21.2010, 4, p. 490-514
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Subject: | Dienstleistungssektor | Service industry | Produktentwicklung | New product development | Strategisches Management | Strategic management | Dynamische Kompetenzen | Dynamic capabilities |
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