Capturing value from non-paying consumers' engagement behaviours : field evidence and development of a theoretical model
Year of publication: |
June-July 2016
|
---|---|
Authors: | Groeger, Lars ; Moroko, Lara ; Hollebeek, Linda D. |
Published in: |
Journal of strategic marketing. - Abingdon : Taylor & Francis, ISSN 0965-254X, ZDB-ID 1279794-7. - Vol. 24.2016, 3/4, p. 190-209
|
Subject: | customer engagement behaviours (CEBs) | non-paying CEB | mixed method approach | model development | WOM | product seeding |
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