Cases in call center management : great ideas (th)at work
Richard Feinberg ; Ko De Ruyter ; Lynne Bennington
| Year of publication: |
2005
|
|---|---|
| Authors: | Feinberg, Richard E. ; Ruyter, Ko de ; Bennington, Lynne |
| Publisher: |
Indiana, Ind. : Purdue Univ. Press |
| Extent: | X, 356 S. : graph. Darst. |
|---|---|
| Series: | |
| Type of publication: | Book / Working Paper |
| Language: | English |
| ISBN: | 1-55753-342-3 |
| Source: |
Persistent link: https://www.econbiz.de/10004787855