Cases on managing e-services

[edited by] Ada Scupola

After the first wave of e-commerce and e-business implementations, we are witnessing an e-services paradigm shift in the way businesses, governments and consumers are using Internet-based technologies and mobile communications to innovate and produce new products and services. Cases on Managing E-Services presents a wide range of real-life case studies in e-services in fields such as e-libraries, e-medicine, and e-insurance. Providing concrete examples of successes and pitfalls of e-services management, this unprecedented scholarly contribution also offers a much-needed definition and typology of e-services and their main characteristics through theoretical papers and case studies.

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Year of publication:	2009
Other Persons:	Scupola, Ada. (contributor)
Institutions:	IGI Global (contributor)
Publisher:	Hershey, Pa : IGI Global (701 E. Chocolate Ave., Hershey, PA, 17033, USA)
Subject:	Electronic Commerce \| E-commerce \| Betriebswirtschaftslehre \| Business economics
Description of contents:	Table of Contents [external.dandelon.com]

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Extent:	Online-Ressource(electronic texts (xxiii, 299 p. : ill.))
Type of publication:	Book / Working Paper
Language:	English
Notes:	Includes bibliographical references (p. 269-288) and index Restricted to subscribers or individual electronic text purchasers Mode of access: World Wide Web Also available in print.
ISBN:	978-1-60566-065-3 ; 1-60566-064-7 ; 978-1-60566-064-6 ; 978-1-61692-629-8 ; 1-60566-064-7 ; 978-1-61692-629-8 ; 978-1-60566-064-6
Other identifiers:	10.4018/978-1-60566-064-6 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10011725873