Casino service quality: concept and measurement
Authors: | Marković, Suzana ; Krnetić, Monika |
---|---|
Institutions: | University of Rijeka, Faculty of Tourism and Hospitality Management |
Subject: | service quality | customer satisfaction | SERVQUAL | CASERV | statistical analysis |
Extent: | application/pdf |
---|---|
Series: | |
Type of publication: | Book / Working Paper |
Notes: | Published in 22nd Biennial International Congress Tourism & Hospitality Industry 2014, May 2014, pages 364-379 |
Classification: | L83 - Sports; Gambling; Recreation; Tourism |
Source: |
-
Marković, Suzana, (2013)
-
Marković, Suzana, (2014)
-
Service Quality of Travel Agents: The Viewpoint of Tourists in Egypt
Mohamed, Ghada Abd-Alla, (2006)
- More ...
-
Jurič, Boris,
-
The determinants of length of stay and arrivals of tourists in the Croatia: a panel data approach
Šergo, Zdravko,
-
DMC as a creator of memorable experiences in tourist destination
Lekić, Romana,
- More ...