CCCI Metrics for the Measurement of Quality of e-Service
The growing development in web-based trustand reputation systems in the 21st century willhave powerful social and economic impact on allbusiness entities, and will make transparentquality assessment and customer assurancerealities in the distributed web-based serviceoriented environments. The growth in web-basedtrust and reputation systems will be thefoundation for web intelligence in the future.Trust and Reputation systems help capturebusiness intelligence through establishingcustomer relationships, learning consumerbehaviour, capturing market reaction on productsand services, disseminating customer feedback,buyers? opinions and end-user recommendations,and revealing dishonest services, unfair trading,biased assessment, discriminatory actions,fraudulent behaviours, and un-true advertising.The continuing development of these technologieswill help in the improvement of professionalbusiness behaviour, sales, reputation of sellers,providers, products and services.In this paper, we present a new methodologyknown as CCCI (Correlation, Commitment, Clarity,and Influence) for trustworthiness measure that isused in the Trust and Reputation System. Themethodology is based on determining thecorrelation between the originally committedservices and the services actually delivered by aTrusted Agent in a business interaction over theservice oriented networks to determine thetrustworthiness of the Trusted Agent.
Year of publication: |
2005
|
---|---|
Authors: | Hussain Farookh ; Chang Elizabeth ; Dillon Tharam |
Other Persons: | Skowron, A. (contributor) |
Publisher: |
The Institute of Electrical and Electronic Engineers Inc (IEEE) |
Saved in:
freely available
Saved in favorites
Similar items by person
-
Formalizing a grammar for reputation in peer-to-peer communication
Hussain Farookh, (2005)
-
Repute Relationships for Reputation Management in Peer-to-Peer Communication
Chang Elizabeth, (2004)
-
Skowron, Anna, (2020)
- More ...