Certified Software Quality Engineer Handbook.

Intro -- Title Page -- CIP data -- Table of Contents -- CD-ROM Contents -- List of Figures and Tables -- Preface -- Acknowledgments -- Part I: General Knowledge -- Chapter 1: A. Quality Principles -- 1. Benefits of Software Quality -- 2. Organizational and Process Benchmarking -- Chapter 2: B. Ethical and Legal Compliance -- 1. ASQ Code of Ethics -- 2. Legal and Regulatory Issues -- Chapter 3: C. Standards and Models -- ISO 9000 Standards -- IEEE Software Engineering Standards -- SEI Capability Maturity Model Integration (CMMI) -- Chapter 4: D. Leadership Skills -- 1. Organizational Leadership -- 2. Facilitation Skills -- 3. Communication Skills -- Chapter 5: E. Team Skills -- 1. Team Management -- 2. Team Tools -- Part II: Software Quality Management -- Chapter 6: A. Quality Management System -- 1. Quality Goals and Objectives -- 2. Customers and Other Stakeholders -- 3. Planning -- 4. Outsourcing -- Chapter 7: B. Methodologies (for Quality Management) -- 1. Cost of Quality (COQ) -- 2. Process Improvement Models -- 3. Corrective Action Procedures -- 4. Defect Prevention -- Chapter 8: C. Audits -- 1. Audit Types -- 2. Audit Roles and Responsibilities -- 3. Audit Process -- Part III: Systems and Software Engineering Processes -- Chapter 9: A. Life Cycles and Process Models -- Waterfall Model -- V-Model -- W-Model -- Spiral Model -- Iterative Model -- Test-Driven Development -- Feature-Driven Development -- Incremental Development -- Rapid Application Development -- Evolutionary Development -- Chapter 10: B. Systems Architecture -- Embedded System -- n-Tier -- Client-Server -- Web -- Wireless -- Messaging -- Collaboration Platforms -- Chapter 11: C. Requirements Engineering -- 1. Requirements Types -- 2. Requirements Elicitation -- 3. Requirements Analysis -- Chapter 12: D. Requirements Management -- 1. Participants -- 2. Requirements Evaluation.